If you aren’t happy with your purchase, notify us within 10 days of receipt, and we will take it back for a full refund. You can exchange it or get a store credit within 30 days of receipt. All limited edition art or special orders are final sale. Send us an email at email@example.com and let us know which item you are returning. Address to make returns:
C/O Bergen Logistics NJ299
299 Thomas E Dunn Memorial Hwy
Rutherford, NJ 07070
Return Shipping Costs: Original delivery fees are non-refundable. In addition, return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Condition of Product: The returned product must arrive at our warehouse in its original condition. We recommend that if you aren’t 100% sure that your purchase will work, please retain all original packaging. That will make it easier for you to return it to us without shipping damage.
Damaged or Defective Product: If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements for a replacement. No additional or return shipping charges will apply. Please contact us at firstname.lastname@example.org to report damage or defective items. Please note, we may request images of the damage for our records.
Made to order furniture begins production immediately upon order and are built to the customers specifications. They cannot be cancelled, changed, returned or refunded at any time.
Oversize Delivery Policy: Customer agrees that when ordering a made to order piece they have pre-measured the barrier of entry. Edtoba.com can not be held accountable for any reason, where a customer has not properly measured their entryway, space or any other claim resulting in an oversized claim, neither in process of delivery during, or after. If a customer makes a claim or a denial of a shipment is made to Edtoba.com or the freight carrier making the delivery, customer is solely responsible for the pieces that were ordered. We recommend that in the case where a piece does not fit into their entryway or home/final delivery, to use a local upholstery/furniture specialty solution. We highly suggest All Furniture Services.